Providing excellence in early childhood education since 1972
...excellence in early childhood education Established in 1972
SCDC helps you find child care available in your community
decision making on healthy development for your child made easier with SCDC
       
     
 
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Finding Quality Child Care Steps to take if you have a complaintHave A Complaint
About A Child Care Program?
Help finding child care is a free and confidential service provided by Southwestern Child Care Resources and Referral / Mountain Child Care Connections.

Every family wants the best for their children, and child care is one of the most important decisions a family can make. Research tells us that the first five years of a child’s life is very important for development. The healthy development of children depends on safe and positive experiences during those first few years of life.

So choosing good child care is a very important decision YOU will make for your child. You have so many things to think about. Mountain Child Care Connections can help make your decision easier. A Parent Services Counselor is available to provide information about quality child care, the types of child care that is available in your community and referrals to child care programs that meet your needs.

Mountain Child Care Connections can help take the guesswork out of choosing care by providing referrals to local child care providers, information about licensing requirements and information about paying for child care. Mountain Child Care Connections will tailor the referral to your needs and has information about all legally operating programs in Buncombe, Cherokee, Clay, Graham, Haywood, Jackson, Macon, Madison, Polk , Swain and Transylvania counties.

SWCDC - Mountain Child Care Connections
You can access referrals two ways:
Email us and a Parent Services Counselor will contact you.
Call us at 877.752.5955 and speak with a Parent Services Counselor.
Referrals In Your County
Mountain Child Care Connections is a referral service that helps parents looking for child care. This service is funded by the North Carolina Division of Child Development and Early Education and there is no cost for this service.

Confidentiality Policy: Mountain Child Care Connections is committed to maintaining the confidentiality of all of their customers’ personal information and records. Confidentiality includes the duty to protect private information and personally identifiable information that is collected and stored by Mountain Child Care Connections, whether in electronic or paper format, as well as having in place proper methods for disseminating and sharing confidential information whether by written, electronic or verbal communication.

Mountain Child Care Connections provides referrals, not recommendations to child care programs. MCCC does not evaluate, license, endorse, recommend, approve or assure quality of the child care programs referred to customers. All legally operating programs that are a part of the MCCC database are eligible for referrals. All legally operating programs in Buncombe, Cherokee, Clay, Graham, Haywood, Jackson, Macon, Madison, Polk , Swain and Transylvania counties are eligible to be a part of the MCCC database. Referrals are made based on the stated needs and preferences of the customer/parent. Referrals are not limited to programs operated by any one operating entity.

Steps to Choosing Quality Child Care
  • Start early. Call MCCC early. Many child care programs have a long waiting list.
  • Make a list what is important to you about the child care program you will choose for your child.
  • Visit at least 3 different programs. Spend some time there, observe, listen, visit all areas of the building that are used by the children. Look for any safety hazards or danger signals that alert you. Take a list of things to look for. You can find a list by visiting the website for Child Care Aware.
  • Get references from others.
  • Visit the website for the agency that regulates child care programs, the NC Division of Child Development and Early Education at: www.ncchildcare.net. At that website you can search for the programs you are considering to find more information and their compliance history.
  • Once you choose a program, become an involved parent. Visit the program often. Drop in.
  • Serve as an advocate for child care and your child care program
  • If you have a complaint about a child care program, complaint procedures are available for your help.
Client Complaint Policy & Procedures: CCR&R Referral Services
If you have a complaint about Mountain Child Care Connections staff, services or information provided, you should ask to speak to the counselor’s supervisor. If the complaint is about the supervisor or if you feel that the supervisor’s response was inadequate, you should contact the Deputy Director of Southwestern Child Development Commission, Inc.
Have A Complaint About A Child Care Program?



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